At Ohara Wares, each piece is woven in small batches. Because of this process, all sales are final. We are unable to offer cancellations, returns, or refunds unless the item arrives defective or there is a shipping issue on our end.

Please read the full policy below.

Eligibility for Refunds (Defective or Incorrect Items Only)

If your item arrives damaged, defective, or incorrect, you may request a refund within 15 days of receiving your order.

To qualify, your item must be:

• unused and unwashed
  
• in the same condition you received it
  
• accompanied by photos clearly showing the issue
  
• supported with proof of purchase
  

Requests submitted after 15 days cannot be processed.

How to Request a Refund

To begin a refund request, email us at [your support email] with:

1. Your order number
   
2. A description of the issue
   
3. Clear photos of the defect or shipping damage
   
4. Proof of purchase
   

We will review your case and confirm whether it meets our eligibility criteria.

What Happens After Your Refund Is Approved

If your refund request is approved:

• You will receive instructions on where to ship the item (if a return is required).
  
• Once the item is received and inspected, we will issue a refund to your original payment method.
  

Please note:

• Your bank or card issuer may require additional time to post the refund.
  
• Original shipping fees are not refundable unless the issue was caused by us.
  

Non-Refundable Situations

Refunds will not be granted for:

• change of mind
  
• incorrect size ordered
  
• failure to read product details
  
• color variations due to screen differences
  
• items returned without approval
  
• used or washed items
  
• items in good condition with no defect
  

Since all products are made to order, we cannot accept returns for any reason other than defects or shipping errors.

Damaged Shipping Cases

If your package arrives visibly damaged, please document it immediately and contact us within 7 days. We will work with you to replace the item or issue a refund based on the situation.

Contact Us

For any questions or to start a refund request, please reach out at: hello@oharawares.com

Yes. Once your order ships, a tracking link will be emailed to you automatically.

Changes/cancellations can be made within 12 hours of placing your order. After that, the order may already be in production, or in the process of delivery by our fulfilment provider.

• Cold wash on gentle
• Tumble dry low or hang dry
• Avoid bleach
• Spot clean when possible
  

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure checkout options. All transactions are encrypted and processed through secure payment gateways.

Some countries may charge import duties or taxes. These are the responsibility of the buyer and are not included at checkout.